Welcome to TACC Help Desk Customer Service!

Commonly asked questions and answers are below. You're also welcome to visit our forums, by clicking on the "Forums" link at the top. Once there, you can view announcements, help other people who have questions about the software, ask the community a question or two, or even submit a request for a feature that you would like added.

Additionally, you can send feedback to us, or submit a ticket via email, by sending an email to support@utahtacc.zendesk.com.

 

TACC

Pavel Dunn July 19, 2011 Public Support / Find Answers to Common Questions

While this may be your first time visiting our help desk website, you don't need to sign up for a new account. Your University of Utah log in will work just fine. Just click the "login" button at the top right of the screen, and enter your user name and password.

Pavel Dunn July 08, 2011 Public Support / Find Answers to Common Questions

In order to address your questions about Canvas, Moodle and other TACC supported software, we need some information from you. We ask that you fill out a ticket that describes what the problem is, how often it happens, and how we could recreate it. This will help us answer your question as quickly as possible. In order to create a ticket, simply click on the "Submit a request" link that's at the top of the page. It should be right under our logo. After that, simply enter a title for your question in the "Subject" line, and then enter all the pertinent information about the problem that you're experiencing in the "Description" text box. After that, simply click on the "Submit" button at the bottom right. We will help you as soon as we can, and you will get an email whenever helpful information has been posted regarding your ticket.

Pavel Dunn July 08, 2011 Public Support / Find Answers to Common Questions

Your requests are very important to us, and we try to find a solution as quickly as we can. After your initial ticket has been created, we will post an answer, or ask additional questions all in the form of comments that will be appended to your current ticket. To see if any comments have been posted by our agents, just click on the "Check your existing request" link at the top of the page, and the list of open tickets that you submitted will come up. Simply click on the ticket that you are interested in, and the ticket, along with any comments, will come up. This is also a great way to add additional information to your ticket in case you discover some more information pertinent to your problem.